Richard Liu Qiangdong – Customer Satisfaction is the Key to their Success

Published / by soundproof

Richard Liu Qiangdong is one of the most noted personalities in the business and e-commerce world of China. He has become an inspiration to millions of young entrepreneurs across the globe, especially the ones who are from the IT and e-commerce sector. The business vision and foresight of Richard Liu has helped to become one of the leading e-commerce platforms in the world today.

The consistent growth and expansion strategies that Richard Liu has put in place are what has helped the company to stay afloat in an otherwise highly aggressively competitive market. The consumer and market trends continue to change with times, and Richard Liu Qiangdong has ensured that he modifies the business strategy of the company accordingly in order to stay ahead of the competition. It is this hands-on approach what makes Richard Liu Qiangdong so successful at what he does.

He is also active on the ground and makes it a point to interact with the customers as well as his management people from all levels, which helps him understand what the customers are looking for and what the employees feel about the company.

Richard Liu Qiangdong continues to check the business operations for its efficiency and productivity as per the industry standards to ensure that there are no roadblocks, which can cost a lot to the company in the future. It is for this reason and foresight that Richard Liu embarked on the journey of building an in-house logistics and supply chain management network through the country.

Today, doesn’t hire any third party courier for its delivery services but has its own infrastructure and network that it uses to deliver the products to the customers. It saves money and makes the delivery much faster as well. Richard Liu Qiangdong got the idea after he found that the third-party delivery companies were delaying their packages. Having their own delivery fleet allowed the company to decrease the delivery time and lower the possibility of the packages getting damaged. The company has been able to increase customer satisfaction by delivery packages at the lowest possible time.

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